It is our top priority to provide nothing but superior customer service to every single paying customer. If you are not completely in love with your order (as you should be), don't worry, we will do everything we can to make it right for you! Once you receive your package please open it immediately. If you happen to receive a defective item, or an item is missing from your order, please contact us within THREE business days. Have your order number, pictures of the defect, or item missing, as this will make the process faster for us and for you.
We offer a one time exchange. We do not offer refunds at this time. We sale top of the line, high quality products and feel certain you will love them as much as we do! For an exchange to be granted, please send your product back to Magnolia Mill within 14 days of receiving the item. USPS ask that you give them 7-9 days in transit. Exchanged items must be in new condition, free of stains, and odors, including smoke and perfumes. They must have the original tags attached, and remain unwashed and unworn.
SHOE exchange policy- shoes must be returned in the original box they were shipped in. The bottom of the shoe must be clean, and unworn. Please do not stick shipping labels directly onto the original shoe box. Please place shoe box inside of a mailing envelope upon shipping and do not tape the box closed.
*Customers are responsible for returned shipping cost, unless the error is on us. Please keep in mind the colors of a product may vary due to the indoor/outdoor lighting, and certain computer screen settings and resolution's.
If we receive an product for exchange and it does not meet our set conditions and regulations, we can not accept the item for return. A $10 return fee should be paid by the customer to reship.
Any item purchased using a discount code, or "on sale" is FINAL sale. We do not offer refunds, exchanges, or returns on these items.
If you have any questions, concerns, comments, or anything in between please feel free to reach us directly by filling out the information below!